Frequently Asked Questions

1. About Our Clothing

Do you offer sustainable fashion options?

Yes! We prioritize sustainability by offering eco-friendly fabrics and ethical production methods. Look for the “Sustainable” tag on our products.

What sizes do you carry?

We offer a wide range of sizes from XS to XXL. Some products may have extended sizes, so please refer to the size guide on each product page.

2. Ordering and Payments

Can I use multiple discount codes?

Unfortunately, our system only allows one discount code per purchase. Be sure to choose the one that gives you the best deal!

What if my payment fails?

If your payment doesn’t go through, try a different payment method or contact our support team at [email protected] for assistance.

3. Shipping & Delivery

Do you ship worldwide?

Yes! We offer international shipping. Rates and delivery times vary by location and will be calculated at checkout.

Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your address. Please reach out to us at [email protected] as soon as possible.

4. Returns & Exchanges

Can I return sale items?

All sale items are final and cannot be returned or exchanged unless they arrive damaged or defective.

How do I initiate a return?

Simply email us at [email protected] with your order details, and we’ll guide you through the process.

5. Product Care

How should I care for delicate fabrics?

For delicate fabrics like silk and cashmere, we recommend hand washing or dry cleaning only.

Can I iron my clothing?

It depends on the fabric. Please check the care label on your item for ironing instructions.

6. Customer Support

Have more questions? Reach out to our team at [email protected]. We’re happy to help!